RETURN POLICY
Return & Refund Policy
Effective Date: 10/1/2025
At VALUE MAXX, We want you to love your purchase. If you’re not fully satisfied, we’re here to help.
1. Returns
You may return eligible items within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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You must provide proof of purchase (order number or receipt).
Some items are non-returnable, including:
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Perishable goods
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Personalized or custom items
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Clearance or final sale items
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Gift cards
2. How to Initiate a Return
To start a return, please contact us at [your email address] with:
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Your order number
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Reason for the return
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Photos (if the item is damaged or incorrect)
Once your return is approved, we’ll send you instructions on how and where to send your item. Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.
3. Refunds
Once we receive and inspect your return, we will notify you of the status.
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Approved refunds will be issued to your original payment method within 7–10 business days.
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Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged. Contact us to initiate an exchange.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery. Please include photos and your order number so we can resolve the issue promptly.
6. California Residents’ Rights
California customers are protected under the California Consumer Protection Act (CCPA). You may have the right to:
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Request information about how your personal data is used
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Request deletion of your personal data
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Not be discriminated against for exercising your CCPA rights
Please see our Privacy Policy for more information.
7. Contact Us
If you have any questions about your return or refund, please reach out to:
VALUE MAXX
10AM - 7PM PST